- Information We Collect
- Our Use and Disclosure of Information
- Information Security
- Accessing and Changing Your Information
- Contacting Us
Notification of Changes
Pages on the Sharra Engineering Sdn Bhd website may include links to third party websites. Sharra Engineering Sdn Bhd is not responsible for their operations, including but not limited to their information practices. Their privacy statements govern those sites. Users submitting information to or through these third party websites should review the privacy statement of these sites before providing them with personally identifiable information.
B. Information We Collect
To open a Sharra Engineering Sdn Bhd account, you must provide your name, company name (if any), address, phone number, home page (if any), and e-mail address. We may also ask you to choose different security questions to answer. This required information may be necessary for us to issue a new password if you forget or lose your password and to contact you should the need arise in administering your account.
Website Traffic Information
Because of the way that Internet communication standards work, when you arrive at or leave the Sharra Engineering Sdn Bhd platform, we automatically receive the Internet address of the site that you came from or are going to. We also collect information on which pages of our website you visit while you are on the Sharra Engineering Sdn Bhd site, the type of browser you use and the times you access our website. We may use this information only to try to understand our customers’ preferences better and to manage the load on our servers, so as to improve our service and your experience with Sharra Engineering Sdn Bhd . We do not track the websites that you visit before or after you leave the Sharra Engineering Sdn Bhd site.
Our Use of “Cookies”
“Cookies” are small files of data that reside on your computer and allow us to recognize you as a Sharra Engineering Sdn Bhd customer if you return to the Sharra Engineering Sdn Bhd platform using the same computer and browser or mobile device. We send a “session cookie” to your computer if and when you log in to your account by entering your e-mail address and password. These cookies allow us to recognize you if you visit multiple pages in our site during the same session, so that you don’t need to re-enter your password multiple times. Once you log out or close your browser, these session cookies expire and no longer have any effect.
Customer Service Correspondence
Questionnaires, Surveys and Profile Data
From time to time, we may offer optional questionnaires and surveys to our users for such purposes as collecting demographic information or assessing users’ interests and needs. The use of the information collected will be explained in detail in the survey itself. If we collect personally identifiable information from our users in these questionnaires and surveys, the users will be given notice of how the information will be used prior to their participation in the survey or questionnaire.
C. Our Use and Disclosure of Information
We collect, store and process your personal information on servers located in Singapore. We use the information we collect about you in order to provide our services and process your transactions, to provide customer service, to determine your eligibility to receive offers for special features or products, and to improve our products and services. At your option (as indicated in your user settings), we use the information you provide to access specific third party services on your behalf and perform the actions that you request us to perform.
We give access to individually identifiable information about our users only to those employees who require it to fulfill customer service requests.
Disclosure to Merchants
If you are buying goods or services and paying through Sharra Engineering Sdn Bhd , merchants of the goods or services may request that you provide a mailing address. You do not have to provide this information. If you do not provide the information, however, the merchant may choose not to accept your payment and not to complete the transaction.
Disclosure to Third Parties Other Than Customers
Sharra Engineering Sdn Bhd will not sell or rent any of your personally identifiable information to third parties. Sharra Engineering Sdn Bhd will not share any of your personally identifiable information with third parties except in the limited circumstances described below, or with your express permission (and to other customers as described above). These third parties are limited by law or by contract from using the information for secondary purposes beyond the purposes for which the information is shared. We share information with companies that help us process the transactions you request and protect our customers’ transactions from fraud, such as sharing your credit card number with a service that screens for lost and stolen card numbers. See “Information About You From Third Parties” in Section B above. Additionally, if you go into a negative balance and owe us money, we may share information with processing companies including collection agencies.
We disclose the information we collect, as described in Section B above, to companies that perform marketing services on our behalf or to other financial institutions with whom we have joint marketing agreements. These companies may be subject to confidentiality agreements with us and other legal restrictions that prohibit using the information except to market the specified Sharra Engineering Sdn Bhd -related products or services, unless you have affirmatively agreed or given your prior permission for other uses.
We disclose information in response to a subpoena, warrant, court order, levy, attachment, order of a court-appointed receiver or other comparable legal process, including subpoenas from private parties in a civil action.
If a user signs up for a co-branded version of Sharra Engineering Sdn Bhd through links on our co-branded partner’s website, Sharra Engineering Sdn Bhd will share with the co-branded partner that user’s name, e-mail address and physical address in order to provide enhanced integration between Sharra Engineering Sdn Bhd ’s services and the services of our co-branded partner. If a user does not want his or her information shared with Sharra Engineering Sdn Bhd ’s co-branded partner, he or she should not use this aspect of the site.
We disclose information to your agent or legal representative (such as the holder of a power of attorney that you grant, or a guardian appointed for you).
We share aggregated statistical data with our business partners or for public relations. For example, we may disclose that a specific percentage of our users live in British Columbia. However, this aggregated information is not tied to personally identifiable information.
We share your information with our parent, subsidiaries and joint ventures to help coordinate the services we provide to you, enforce our terms and conditions, and promote trust and safety.
Our Contacts with Customers
We communicate with users on a regular basis via e-mail to provide requested services, and we also communicate by phone to resolve customer complaints. We use your e-mail address to confirm your opening of a Sharra Engineering Sdn Bhd account, to send information about important changes to our products and services, and to send notices and other disclosures required by law. Generally, users cannot opt out of these communications, but they will be primarily informational in nature rather than promotional.
We also may use your e-mail address to send you other types of communications that you can control, including tips, newsletters, customer surveys and notice of special third-party promotions. You can choose whether to receive some, all or none of these communications when you complete the registration process, or at any time thereafter, by logging in to your account on the Sharra Engineering Sdn Bhd platform and changing your user preferences. You can also change your choices at any time through the same procedure.
In connection with independent audits of our financial statements and operations, auditors may seek to contact a sample of our customers to confirm that our records are accurate. However, these auditors cannot use personally identifiable information for any secondary purposes.
Internet Address Information
We use IP addresses, browser types and access times to analyze trends, administer the site, improve site performance and gather broad demographic information for aggregate use.
Your Use of Information and Our Services
In order to facilitate the transactions between Sharra Engineering Sdn Bhd members, our service allows you limited access other users’ contact information. As a merchant you may have access to the User ID, email address and other contact information of the purchaser, and as a purchaser you may have access to the User ID, email address and other contact information of the merchant.
In all cases, you must provide users with the opportunity to remove themselves from your database and review any information you have collected about them. In addition, under no circumstances, except as defined in this Section, can you disclose personally identifiable information about another Sharra Engineering Sdn Bhd user to any third party without our consent and the consent of such other user after adequate disclosure. Note that law enforcement personnel and other rights holders are given different rights with respect to information they access.
Sharra Engineering Sdn Bhd does not tolerate unsolicited commercial e-mail or “spam”. Therefore, without limiting the foregoing, you may not add a Sharra Engineering Sdn Bhd user to your mail list (e-mail or physical mail) without their express consent after adequate disclosure, even if said user has previously made a purchase from you. Our anti-spam policy is strictly enforced.
D. Information Security
We handles your customer information with high standards of information security. We restrict access to your personally identifiable information to employees who need to know that information in order to provide products or services to you. We maintain physical, electronic and procedural safeguards that comply with federal regulations to guard your nonpublic personal information.
The security of your account also relies on your protection of your password. You should not share your password with anyone. We representatives will never ask you for your password, so any e-mail or other communication requesting your password should be treated as unauthorized and suspicious. If you do share your password with a third party for any reason, including because the third party has promised to provide you additional services such as account aggregation, the third party will have access to your account and your personal information, and you may be responsible for actions taken using your password. If you believe someone else has obtained access to your password, please change it immediately by logging in to your account at Sharra Engineering Sdn Bhd and changing your user settings, and also contact us right away as described in Section F below.
E. Accessing and Changing Your Information
You can review the personal information you provided us and make any desired changes to such information, or to the settings for your account, at any time by logging in to your account on the Sharra Engineering Sdn Bhd platform and changing your user preferences. You can also close your account through the Sharra Engineering Sdn Bhd platform. If you close your account, we will mark your account in our database as “CLOSED” but will keep your account information in our database. This is necessary in order to deter fraud, by ensuring that persons who try to commit fraud will not be able to avoid detection simply by closing their account and opening a new account. However, if you close your account, your personally identifiable information will not be used by us for any further purposes, nor sold or shared with third parties, except as necessary to prevent fraud and assist law enforcement, or as required by law.